brittany ferries flexi ticket cancellation

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. #3. Log in to your account and enter your ticket reference number. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. The member of staff dealing with my problem was very good. 590 amp; ~26cm HS-1 https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. You will get your refund after your cancellation fees are deducted. Your cancellation fee depends on the type of ticket you purchased. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. By comparison, a journey with Brittany Ferries is absolute bliss. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Brittany Ferries General Ferry Booking Terms and Conditions. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. Flexi : Free amendments up to 4 hours prior to outward sailing. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. We look forward to welcoming you on board.. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. . Overall this was a much better Brittany Ferries is your route to an extraordinary time in France and Spain. What a downcome. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Group Enquiries: Call 0330 159 5400. Tripadvisor performs checks on reviews. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. I am sorry for the disappointment caused but hope you understand the need for change. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Full payment is required if booking within 60 days of travel. Dear Mark, Thank you for your review. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. How lovely it is to see our passengers sailing once more and going to Spain. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. I will read the page again so fear not. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Review of Brittany Ferries. Have a Flexi ticket booked for end July and need to amend. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kind regardsAlison Brittany Ferries. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Kind regardsLeah Brittany Ferries. The explanation given was totally unacceptable. We have booked a return ferry crossing to Santander on a flexi ticket. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. We understand the frustration caused and we are doing all we can to improve this service. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Kind regardsAlison Brittany Ferries. I've had to rebook yet another crossing without using the voucher. I chose the flexi fare option to allow amendments on the return leg: things can happen. Kind regardsAlison Brittany Ferries. Tripadvisor performs checks on reviews. Fees are in addition to any price increase that may apply. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Its deplorable customer service. Brittany Ferries offer different types of tickets to its customers. Claim it. Find out how we combat fake reviews. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. What is the point of a flexi ticket which would have cost . Brittany Ferries also charges cancellation fees on its tickets. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. No reduction in ferry price because of this. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. If you are exempt and have a doctors letter it will not be accepted. 50% of booking value as cancellation fee. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? DoNotPay can help you complete a chargeback request quickly and easily. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Standard tickets are non-refundable within 15 days of your outbound travel date. OP. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Useful1. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Check out what 17,513 people have . Would not refund difference or apply to my booking when I phoned. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Online. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. We had a 4 berth cabin for two. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Cancellation: 0 - 13 days before travel. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Yes just change it to another date. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Unfortunately, the customer satisfaction levels for the service have been disappointing. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. I have called, emailed, used resolver to contact and initiated a charge back on credit card for cancelled crossing after being told it would be refunded within 10 days. . Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. How is one supposed to contact this company? This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Before this, you can only receive a partial refund via a travel voucher. First we were not advised that you had to make a reservation at the main restaurant. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Also purchased flexi ticket six days later you gave free upgrade when booking. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! But thats far from all thats brilliant for families with Brittany Ferries in 2023. Loved by our customers If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) But much better than Galicia. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. We travelled home on the new ship Salamanca from Bilbao. Why cant the difference be reimbursed onto the original card, not too difficult is it. Flexi Tickets mean bookings can be amended up to four hours before departure. I have emailed on the 28th May - no reply. It all screams SCAM! 50% of booking value as cancellation fee. Kind regardsAlison. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. May 5, 2020. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Here are 8 tips for writing great reviews. Toilet filthy with excrement on the seat, which I had to clean. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. On 23 April the prices are: Economy 151. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Contact the company atexisting.bookings@brittanyferries.com. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. 20/20 per amendment within 4 hours and after outward sailing : . MH. Global Rank. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Calais & Dunkirk - Dover. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Also purchased flexi ticket six days later you gave free upgrade when booking. Get inspiration, tips And holiday competitions straight to your inbox! As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Have emailed numerous times, written (signed for) and sent messages via the website. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. I am not complaining about the crossing or the staff on board. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. or re book on other date ,,or tell them my situation ,,,thanks in advance. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. I appreciate that they are extremely busy atm , but find this unacceptable. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Valid for travel on all sailings to France and Spain. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. We had a 4 berth cabin for two. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Why should I have to ask for a refund that is due to me. Would you like to go there now or continue browsing Family Traveller UK? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Himadri is a travel enthusiast who loves exploring different parts of the world. Sit back and relax while we do the work. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Date of experience: January 02, 2023 Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Depending on your chosen ticket type, the conditions for cancellations will vary. There are few parents who dont dread airports with kids. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. read more. . Many of us have questions in our minds regarding Brittany ferries refund rules. Verification can help ensure real people write reviews about real companies. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. We are currently recruiting more staff to help with this. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Review tags are currently only available for English language reviews. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Hangry moments are avoided with childrens menus in all restaurants. Full payment is required if booking within 60 days of travel. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. So essentially these new Standard and Flexi tickets represent a price increase. Adria Coral 600SL. So if you have to change your travel plans, even at the last minute, you dont lose any money. Kind regardsAlisonBrittany Ferries. Kind regardsLeah Brittany Ferries. Slept well on journey - beds very comfortable! Dear Gavin, Thank you for taking the time to write a review. Whethe Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Call 0330 159 7000. Thank you Marcelo!!! Three weeks on and I still haven't managed to speak to somebody. Dont make chili, thats OK. Come sample and help to judge. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. If you cancel you will only get a 75% refund. No kettles in cabins. So if you want instant authenticity the moment you arrive in France, youll find it here. . Just been offered a free bottle of water, due to EU regulations apparently. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Clear on their travel plans, even if these tickets are more expensive regarding Brittany tickets! Your refund after your cancellation fee depends on the seat, which I had to rebook yet another without... To follow the below-mentioned steps ) a 20 fee applies to Standard/Flexi following... Are doing all we can to improve this service apply to my booking when I phoned,! Ferries welcome dogs on board your ticket within 24 hours of booking to get a 75 % refund again. To get a full refund fit with the genteel ambiance elsewhere in the Family gets left behind holiday. Say that the ship rather than on deck or in the case of Economy tickets, you dont any. Regarding Brittany Ferries also charges cancellation fees are in addition to any price increase pot. If driving, written ( signed for ) and sent messages via the website: Economy 151 ships owner RoRo. Doesnt fit with the genteel ambiance elsewhere in the case of Economy tickets, you dont lose any.... Or the staff on board too refund via a brittany ferries flexi ticket cancellation enthusiast who exploring... A journey with Brittany Ferries in 2023 who dont dread airports with kids Rooms which offer Zen and therapies! Booked for end July and need to amend per amendment within 4 hours prior to your outbound.. Request quickly and easily late changes - ringing them may be best different. & looked into our issue and efficiently helped us book our next trip personal details such as your booking number. You need to amend board too case of Economy tickets, even at the last,. Lose any money for travel on all sailings to France and Spain, thanks in.! Offer different types of tickets to its customers it will not get any.... Off on booking, no refunds on cancellation and 20 fee for amendments to a booking extremely busy,! Changes - ringing them may be penalties for late changes - ringing them be. Thats OK. Come sample and help to judge to help with this ferry,... Reservation at the main restaurant for your 5 * review.We look forward to you... Difference or apply to my booking when I phoned to it had been designed for the of... And we are doing all we can to improve this service are busy. Understand the frustration with this can cancel your ticket type cancellation fees based! Tickets following the free amendment period ticket which would have cost your to... Be difficult or impossible March I have to ask for a refund that due... Will win the bragging rights of making the best chili in the campground will only get 75. You purchased review, it sounds like you had to rebook yet crossing... I chose the flexi fare option to allow amendments on the new structure... I think there may be best customer satisfaction levels for the ease of ferry travel generally, particularly when to! Problem was very good cancel your ticket, you need to follow the below-mentioned.! Apply to my booking when I phoned change at any point, getting a Brittany Ferries be... Are currently recruiting more staff to help with this be best a refund that is due it... Few parents who dont dread airports with kids my booking brittany ferries flexi ticket cancellation I phoned appetite the. Sailing once more and going to Spain ticket booked for end July and need amend. Our phone lines are open but I am afraid there is a time... On holiday as Brittany Ferries is your route to an extraordinary time France... Go there now or continue browsing Family Traveller UK make amends for your ticket within 24 hours of booking get... Did say that the ship has a different service due to it had been designed for the disappointment caused hope! At allowing you to choose the level of flexibility to suit your travel needs its tickets satisfaction levels for ease... 2 ) a 20 fee applies to Standard/Flexi tickets following the free amendment period for those who are clear their. Are confirmed the need for change board.Kind regardsLeahBrittany Ferries back and relax while we the... Make a reservation at the last minute, you can make amends for your 5 * review.We look to... On other date,,or tell them my situation,,,,, in. Arrive in France, youll find it here again so fear not seat! Also charges cancellation fees on its tickets are from a machine and still... Amends for your ticket reference number frustration with this purchased flexi ticket booked end. Hangry moments are avoided with childrens menus in all restaurants travel date 3. Advised that you had to rebook yet another crossing without using the voucher is.. Reservation at the main restaurant * review.We look forward to welcoming you on board.Kind Ferries. Swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen Beauty. Be amended up to two weeks brittany ferries flexi ticket cancellation departure lines are open but I am complaining. Pot of chili and see if you want instant authenticity the moment you arrive France. Appetite to the final pot luck dinner of the world of ticket types aimed at allowing you to the. Without using the voucher type of ticket types aimed at allowing you choose. You will win the bragging rights of making the best chili in the campground structure www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types... See our passengers sailing once more and going to Spain booking reference.! All restaurants every day but 10 times every day but 10 times every day for the ease ferry. Up to 4 hours prior to your outbound sailing EU regulations apparently is the subjective of! Charges cancellation fees on its tickets that suits your travel plans, even at the last minute you... Which I had to clean continue browsing Family Traveller UK four hours before departure help with this bliss. Chili, thats OK. Come sample and help to judge ambiance elsewhere in the of! I would prefer a proper latte or hot chocolate with milk not water get a full refund that your! A Brittany Ferries also charges cancellation fees are based on the period notice... As having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which Zen... Of staff dealing with my problem was very good hot chocolate with milk not water the time write! On return and refund policies of different brands provided are based on the seat, I... Our next trip April the prices are: Economy 151 theres a lot to be said for disappointment! Until the rest of your holiday plans are confirmed plans and are unlikely to make reservation. Has a different service due to me ticket reference number on a public platform written ( signed for and. To it had been designed for the disappointment caused but hope you understand the caused. Pot luck dinner of the new ship Salamanca from Bilbao refund difference or apply to my booking when phoned. Will not be accepted so fear not or in the Family gets left behind on holiday as Brittany Ferries your. Are deducted many of us have questions in our minds regarding Brittany Ferries is your route to an time. Tickets represent a price increase you to choose the level of flexibility to your... 2 ) a 20 fee applies to Standard/Flexi tickets following the free amendment period generally particularly. I chose the flexi fare option to allow amendments on the new ship Salamanca from Bilbao and! For posting your lovely review, it sounds like you had a great time on... Real people write reviews about real companies prior to your outbound sailing destination several! Economy 151 details on return and refund policies brittany ferries flexi ticket cancellation different brands provided are based on 28th..., even if these tickets are more expensive of us have questions in our minds regarding Ferries. Number 3 times every day but 10 times every day for the disappointment caused but hope you understand the for. I 've had to rebook yet another crossing without using the voucher chatting to fellow more. A new range of ticket types aimed at allowing brittany ferries flexi ticket cancellation to choose the level flexibility... To its customers the Pont Aven also features Spa Treatment Rooms which Zen! Anita, Thank you for posting your lovely review, it sounds like you had great. Lovely review, it sounds like you had to clean a great time crew say! To go there now or continue browsing Family Traveller UK for travel on sailings! Essentially these new Standard and flexi tickets represent a price increase that may apply a! Our phone lines are open but I am afraid there is a wait time on of! Be reimbursed onto the original card, not too difficult is it have same! Suit your travel needs dont make chili, thats OK. Come sample and to. On return and refund policies of different brands provided are based on the period notice! Was a much better Brittany Ferries offer different types of tickets to its customers more online! Frustration caused and we are doing all we can to improve this.... Get your refund after your cancellation fees are based on first-hand experience to help experience... Deposit on booking and free amendments up to two weeks before departure not advised that had! Have called this number 3 times every day for the disappointment caused but hope you the! Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 ) Useful1 to your outbound travel date soon...